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jun 13 2017

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RMA TP-Link e TP-Link TL-SG1024DE V2 – Easy Smart Gigabit switch 24 Portas

Who monitors the Skooter Blog know that I've already bought two switches of the TP-Link. Check out the articles on each of them:

The problem is that on one occasion, the Easy Smart Gigabit switch 16 Doors TP-Link TL-SG1016DE lost your MAC address. In his place was 00-00-00-00-00-00. He continued operating normally, but without the possibility of getting an IP via DHCP, because of invalid MAC address.

 TP-Link TL-SG1016DE losing the MAC address

TP-Link TL-SG1016DE losing the MAC address

 TP-Link TL-SG1016DE losing the MAC address

TP-Link TL-SG1016DE losing the MAC address

 TP-Link TL-SG1016DE losing the MAC address

TP-Link TL-SG1016DE losing the MAC address

Nevertheless, routers and other switches frames forwarded to him normally. I could even live with the problem, but at the risk of the same with the second switch and go on to have a MAC address conflict on the network.

Tried the TP-Link support. Surely there's some way to rewrite the MAC address, that probably is in flash memory, but cannot be modified with the tools that are available publicly.

But, TP-Link's support just asked some screenshots and said that I was entitled to a replacement if the product was still under warranty. So I proceeded with the RMA in Brazil. Note that asked for the receipt, so I don't know if the TP-Link Brazil's honor the warranty in case of imported product.

RMA of TP-Link is time consuming. My first contact was the day 09/02, TP-Link directly China. The case was passed to TP-Link in brazilian 13/02 and one day at a time 15/02 is sent authorization for posting. I posted the switch out of order on the same day and arrived for them in 22/02.

22/02/2017
14:31
Delivered to the addressee object
22/02/2017
11:18
Object out for delivery to the recipient
22/02/2017
01:14
SAO PAULO / SP
Object forwarded
Operating unit in SAO PAULO / SP for distribution Unit in Sao Paulo / SP
21/02/2017
17:05
INDAIATUBA / SP
Object forwarded
Operating unit in INDAIATUBA / SP for Operating Unit in SAO PAULO / SP
15/02/2017
18:06
[REMOVED]
Object forwarded
of post office in [REMOVED] for Operation in INDAIATUBA / SP
15/02/2017
15:42
[REMOVED]
Object posted

But, only in 07/03 is that confirmed receiving, After I complained multiple times. 13 days just to confirm that they have received the product is a term half absurd.

On the same day reported that the product has been tested and you would trade for a new. The next day I had a tracking code, but in reality they took other 6 days to post indeed.

27/03/2017
17:34
Delivered to the addressee object
27/03/2017
10:18
Object out for delivery to the recipient
23/03/2017
14:23
INDAIATUBA / SP
Object forwarded
Operating unit in INDAIATUBA / SP for distribution Unit in [REMOVED]
22/03/2017
15:42
SAO PAULO / SP
Object forwarded
Operating unit in SAO PAULO / SP for Operation in INDAIATUBA / SP
21/03/2017
18:18
Sao Paulo / SP
Object forwarded
of post office in Sao Paulo / SP for Operating Unit in SAO PAULO / SP
21/03/2017
12:08
Object posted

Ultimately, If we consider the date they received the defective product and the date sent new product, to comply with the legal deadline of 30 days on the edge. If you consider the whole process, It took a month and a half. Ultimately, the TP-Link RMA is so half-assed as their products.

But at least I had a pleasant surprise, When opening the box I saw that I got a Tp-Link TL-SG1024DE V2, model with 8 ports to more (24 no total) and already in version 2 of the hardware, that support DSCP-based QoS. Furthermore, He already came with the latest firmware version, giving to adjust the IP with Easy Smart Configuration Utility, avoiding having to move the IP of the PC to put on the same subnet as the default IP for then tweak it.

Before I had 6 free ports. Now, to Tp-Link TL-SG1024DE V2, I 14 free ports, What ensures that I can add other devices on the network with tranquility. These are the devices connected in the Tp-Link TL-SG1024DE V2:

  1. Router ASUS RT-AC68U in the Office (uplink)
  2. Netgear WNDR3700 Router, in the Shed, running OpenWrt and configured as a switch and access point.
  3. Tv Box / Media Hub Minix NEO U1 c/ Air Mouse giroscópico NEO A2 Lite
  4. Playstation 4
  5. Playstation 3
  6. Sony Smart TV
  7. Mini PC MSI Cubes 2 Intel Kaby Lake Core i5-7200U DDR4 mSATA HDMI Wifi Bluetooth SFF Barebone PC (Cubi2-006BUS)
  8. Sony Blu-Ray player
  9. Sky HDTV Decoder Plus SHR23
  10. Receiver Yamaha RX-A830

In addition to the extra ports, the Tp-Link TL-SG1024DE V2 It also has additional features: 48Gbps of switching capacity, against the model of 32Gbps 16 doors; and 35, 7Mbps packet forwarding rate, against 23,8 Mbps version of 16 doors.

Check out the video of unboxing from the Tp-Link TL-SG1024DE V2:

See also the photos:

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2, on its packaging

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

TP-Link TL-SG1024DE V2 and accessories

TP-Link TL-SG1024DE V2 and accessories

TP-Link TL-SG1024DE V2 and accessories

TP-Link TL-SG1024DE V2 and accessories

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

Tp-Link TL-SG1024DE V2

TP-Link TL-SG1024DE V2 up and running

TP-Link TL-SG1024DE V2 up and running

TP-Link TL-SG1024DE V2 up and running

TP-Link TL-SG1024DE V2 up and running

Cable from the TP-Link TL-SG1024DE V2

Cable from the TP-Link TL-SG1024DE V2

See also the screenshots the setting of the Tp-Link TL-SG1024DE V2 through software Easy Smart Configuration Utility:

Switches discovered on the network

Switches discovered on the network

IP address configuration

IP address configuration

Port configuration

Port configuration

Igmp Snooping

Igmp Snooping

Port Trunk

Port Trunk

Usage statistics of the doors

Usage statistics of the doors

Port mirroring

Port mirroring

Cable test

Cable test

Loop prevention system

Loop prevention system

MTU VLAN

MTU VLAN

Port-based VLAN

Port-based VLAN

802.11Q PVID

802.11Q PVID

Port-based QoS

Port-based QoS

QoS based on 802.11 P

QoS based on 802.11 P

DSCP-based QoS

DSCP-based QoS

Bandwidth control

Bandwidth control

Storm Control

Storm Control

Usage statistics of the doors

Usage statistics of the doors

System information

System information

Are little more than 2 months in which the Tp-Link TL-SG1024DE V2 come running continuously, except in possible power outages. So far everything is okay with him.

In short: the TP-Link RMA works when the product's invoice, However it is quite time consuming. On the plus side, sent a product superior to what I had, without informing me or question. I still don't know what would happen in the case of a product without invoice, acquired abroad or with one of the many Free Market vendors that do not give receipt.

Another point of concern is the inability of the media to offer me some tool that simply regravasse the MAC address. If the product was out of warranty I would be forced to live with the problem forever.

On the other hand, the low cost of switches the TP-Link ensures that you can buy another one in case of defect and still spend less than you would pay in a better quality equipment, with a better warranty, especially considering the low availability and costs of quality network equipment in Brazil.

About the author

Skooter

Skooter is a computer scientist and the founder of Skooter Blog. He is interested in everything related to technology and he likes to save money by making his purchases directly from abroad.

Permanent link to this article: http://www.skooterblog.com/2017/06/13/rma-tp-link-e-tp-link-tl-sg1024de-v2-switch-easy-smart-gigabit-de-24-portas/

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