DealExtreme: some common questions

Compiled here are some common questions that were asked in DealExtreme community on Orkut.

1) How is register on the site?
R) Registration on the site is done here: http://www.dealextreme.com/accounts/register.dx. Registration on site is not required, but facilitates the monitoring of applications, because just typing login / password you have a screen with all requests and their statuses for monitoring. Without registration you can track each order from number, individually.

2) How is the purchase procedure?
R) The procedure is trivial, just like any other e-commerce site, you put the products in the cart, and the only difference is in the end, where you do checkout with PayPal, but once you have joined the PayPal it is also quite trivial.

3) On average how long it takes for the order to arrive?
R) It takes on average 20 a 30 days, but eventually can take over.

4) Tem Garatia and fiscal note?
R) Guarantee has, a product my already arrived faulty and sent another. Even the procedure gives the guarantee of 10 a 0 any Brazilian store. Note there is no tax Só Brazil, expensive to collect the ICMS, after all what else is there in Brazil and tax bandit. In the rest of the world uses up the Invoice. In the case of the Invoice DealExtreme appears on the website only, and allows printing. Along with my orders never came Invoice, but maybe it's because I always asked to send as a gift (gift). If the IRS has a tax value covers up 60% you can appeal by sending a copy of the invoice and the invoice credit card.

5) What the dollar used?
R) Now choose if you want the real PayPal will cover you in (coversão the U.S. dollar at the time of purchase) or cover you in U.S. dollars (conversion due to the carrier of your credit card, general levy the commercial dollar payday invoice). On my card eg, the dollar was the day of issue of invoice, and then next month comes the credit or debt related to the exchange variation of the day the invoice was issued before the day she was actually paid. Now with the new option of being billed on actual I prefer this option, despite the dollar being in free fall I prefer to avoid surprises.

6) I have to pay tax?
R) By law only are tax free products worth up to 50 U.S. dollar, sent as a gift from an individual to individual. This excludes DealExtreme, because a company is sending to an individual. Use the option to send the package as gift puts the name of an individual, mas os fiscais da receita não são tontos e já devem saber que aquele cara tem amigos demais e envia presentes demais para o Brasil 🙂 Mas como a receita trabalha por amostragem, most of the packages that come by regular mail or registered end up passing without verification and without tax. In the case of EMS oversight tends to be more rigid and most packages are taxed, after all the personal recipe also knows that if the order is expressed, whose cost is high, must be because the product is expensive. In my case were 6 packages so far and no Taxed.

7) If taxed, how much is the tax?
R) The tax is 60% on the value of the goods plus shipping. Sometimes the charge is arbitrary, 60% a value equal or similar product contained in a table that they have. If this value is greater than what you paid, you can appeal by sending a copy of the invoice and the invoice of your credit card, proving the amount that was actually paid. Normally this procedure after they modify the tax amount to the correct value, But remember that at that time the product will be stopped at the post office and subject to charges for storage.

8) Besides the import tax is another tax?
R) Yes, tem or IOF, that is charged on the invoice and credit card whose rate is 2,38% currently, thanks to President Lula that the increased 0,38% to compensate for the purpose of CPMF, but he forgets that when advocating the return of the CPMF.

9) The product is delivered in my house?
R) If not taxed yes, are handled by the post office in the same way that a standard letter or registered (depending on whether it was sent with record or not), the EMS are treated as Sedex. If you need to withdraw taxed in the agency paying the tax amount.

If you also want to shop in DealExtreme, directly from Hong Kong, click here and good shopping. Until next time.

Permanent link to this article: https://www.skooterblog.com/2008/08/11/dealextreme-algumas-duvidas-comuns/

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Marcelo
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Marcelo

Fabricio, I bought a laser and a package with 4 Batteries, but when the time came to pack, “ETA 14/08/2008″ in pilhas.Assim:

Drop Shipment and Gift Service
_______________________________________
Green Laser Pointer Pen 50mW
_______________________________________
Bty AAA 800mAh Ni-MH Batteries (4-Pack)
ETA 8/14/2008

After two days appeared written, ” ETA 19/08/2008″ no laser.Assim:

Drop Shipment and Gift Service
_______________________________________
Green Laser Pointer Pen 50mW
ETA 19/8/2008
_______________________________________
Bty AAA 800mAh Ni-MH Batteries (4-Pack)
ETA 14/8/2008

My doubt is:
The laser has already been reserved or placed on the package, so that when the battery is no longer in “ETA”, they send me to buy?Or I'll have to wait for the battery and laser leave “ETA”, to send me a purchase?

Marcelo
Visitor
Marcelo

Forced Fabricio.

Marcelo
Visitor
Marcelo

I can not stand…the stack has left the ETA but the laser continued, and today when I look at my account I saw that the battery came into ETA again!!
Fabricio, you know how to cancel order?And if I lose money by canceling, ou do something genre?

Marcelo
Visitor
Marcelo

Fabricio,
I went to see my account, but when the time came to put the password “Your password is incorrect.”, although the password is correta.Tentei several times but could not, soon after he needed filled in “need a password reminder?”, but after 3 DX days did not send me any email Feedback speaking what is my senha.Por this is happening?What is the best thing that I do?

Marcelo
Visitor
Marcelo

I come into contact with them in which panel of options?

Marcelo
Visitor
Marcelo

Contact the DX, sent me a message so:

“Dear sir,

What would you like us to do for you? please kindly advise

Thanks

Best regards,
Angel”

What I say?

Marcelo
Visitor
Marcelo

Replied Ja ela…Now he wrote:

“Dear sir,

please let us know your account email, we will see if we can change password for you.

Thanks

Best regards,
Angel”

When put to translate not clear…
What I say?

MATHEUS
Visitor
MATHEUS

HI FABRICIO PRESCISO YOUR HELP AS URGENT KNOW I HAVE JUST MAKING A PURCHASE OF THE DX 71,25 DOLLARS AND PUT THE ADDRESS IN ENGLISH sera THAT THIS HAS A PROBLEM I WILL NOT RECEIVE MY PRODUCT AND IF I CANCEL I DID NOT PURCHASE BY PAYPAL RECEIVE THE SAME WAY I TRIED TO CHANGE MY ADDRESS BUT HE TA GIVING IN BLUE:This address can not be updated because this request is being processed. LOCO'M WHAT DO PLEASE HELP ME!!