This is the story of an RMA more successful in DealExtreme, coincidentally the only request a bit more expensive that I decided to do. The product is a SATA Hard Drive 320 GB, 2.5″ Genuine Hitachi in a drawer USB 2.0, model HTS543232L9A300 (2.5″ Genuine Hitachi 320GB SATA Hard Drive with External USB 2.0 Enclosure (HTS543232L9A300)).
The request was made in 12/05, sent em 14/05, arrived in Brazil in 21/05 and oddly enough the IRS has not taxed Curitiba, As can be seen from the table that shows the trace, note that the product was delivered to the destination address in 27/05 and he has not gone through Pinhais.
|27/05/2009 16:01||CSD (Removed)||Delivered|
|27/05/2009 10:53||CSD (Removed)||Out for delivery|
|21/05/2009 18:19||BRAZIL – BRAZIL / XX||Awarded|
|Received / Brazil|
The stamp released by the IRS in Curitiba is in small package, be small, and bring the description “MEMORY CARDS / USB DRIVES” must have helped calm the thirst for taxes RF.
And out everything cute, the box shows that it is really the model that was requested. Note that the box is apparently the only case (drawer), and that somebody (Hitachi itself?) HDs puts these drawers of various sizes and glue the seal with the new model number, serial, etc. But so far so good.
Within the HD pack in a plastic bag, Leather one cape (probably synthetic) and a USB cable that has a mini-USB plug on one end and two USB plugs on the other end. You need only to connect the main, having power inputs and data, therefore the consumption of DC is less than 500mA, What is the minimum that must support a USB port by default, but the extra plug can be used if the PC / laptop in question has some difficulty to provide all the energy needed through a single port.
And out everything in order to marry, with the mark registrations “HITACHI”, and another saying the HD inside it is also a Hitachi. Lateral Na in Saida mini-USB. Apparently there is no way to open the drawer without breaking it, in other words, is impossible to make any repairs or replace the internal HD.
But as the title of this article already indicates, There was an RMA, and so at this point the text readers probably expect that despite everything seemingly being well outside, in practice the deal did not work. And that's exactly what happened. When you plug the USB cable into a two-door or even Windows PC recognized that something had been connected, but detected that the device was in trouble. Inside the drawer no sign of life of HD, probably some bad contact or something prevented him from connecting, some beats on the side until he did wake up once or twice, supporting the argument that there was some bad internal contact. But, as previously CITEI, this case is impossible to open without breaking it, I tried removing covers oranges side, but without success, they are very flexible, threaten to quit, but something holds the inside and there was no way to remove them. Obviously also did the test on other computers to make sure it was actually the device that was having problems.
Faced with the impossibility of doing anything that brings to life the device, resolvi usar o Customer Service Express (CSE) of DealExtreme to ask for RMA. The problem is that the “express” care of DX is in name only, they promise a response 24-48 working hours, but in practice usually take 3-4 days. And it really took, and unfortunately the first responses of the attendants are almost automatic, ner “see if it has a solution in the forum”, etc. Fortunately the subsequent responses are less time consuming and take about 24 working hours. The attendant asked the sending of the product was done as cheaply as possible, Without Registration, just as letter with stamps. And I had a great job to explain to her twice (she seemed not read the history of the ticket before responding) that in Brazil the Post Office do not allow this type of strategy, only paper, CDs and DVDs can be sent so, and a product (as was the case) would have to be sent in the form “Take Cheap” that was cheaper, but would cost £ 38,00. The attendant came here to ask if the USPS had not (United States Postal Service) so I took the cheapest shipping, I think that there is no obvious way the postal service in the United States other countries other than the United States, but either way I explained it to her. No give 10/06, she finally authorized the deployment as Take Cheap (were nearly two weeks of exchanging information on ticket), and promptly dispatched the package and have already sent the vouchers, yes and now, to my surprise, I do not need to wait for the package to arrive Hong Kong, and it became available to me as store credit (store credit) not only the value of HD, but also 21 extra dollars that match what was spent on post to make the RMA.
I could choose to send a new HD, since it seems that was just bad luck, since other buyers received theirs working perfectly. But I figured that a second shipment may not have the same luck with the IRS and that in fact not only left the injury because the first packet was not taxed, after the DX return the value of the product and the return shipping, but not reimburse the tax. There is a procedure to guarantee use abroad and not pay tax again when the product back, but seems to have an unfortunate bureaucracy, besides having to rely on the good will store fulfill the paperwork they play, This can be very difficult. Furthermore, by then I was already marked with a trip to the United States and thought it was better to bring an external hard there, since the price difference was not so great, there I could test the HD before bringing it back, and rely on models up to 500GB of renowned brands such as Seagate and Western Digital. Analyzing all this I opted to bring a Seagate 500GB of there, Best Buy acquired na.
Regarding store credit, I ended up asking me to send a GPS Navigator 5.0″ LCD, 372 MHz CPU, Windows CE 5.0, Bluetooth, Tranmissor FM and 2GB SD Card with maps (5.0″ LCD 372MHz CPU Windows CE 5.0 Bluetooth + GPS Navigator w/FM Transmitter + 2GB Maps SD) that was a little more expensive than credit, but the DX was so cool that neither wanted the difference. This was sent, has arrived, foi tributado, and is working perfectly, but that story is for another review.
The package seems to have followed the RMA to Hong Kong, as can be seen by tracing the same, and probably arrived in DX, but had no confirmation of this, and anyway I could use store credit well before the product leaves Brazil, something that would hardly Brazilian stores, thanks to “Brazilian trickery” which unfortunately prevails here. And unfortunately it's a matter of time until some thug Brazilian coup decides to do an RMA for a box of pebbles to make money illicitly, since this Brazilian laws and protect all types of marginal. And that's why so many shops do not sell abroad to Brazil. But I hope I'm wrong and that this confidence that the DX has on your customers is never shaken.
|16/06/2009 14:42||BRAZIL – BRAZIL / XX||Routed|
|HONG KONG Em transit for|
|10/06/2009 22:48||CTE CAMPINAS – VALINHOS / SP||Routed|
|Referred to GMEXP / SITC / SPM – SAO PAULO / SP|
|10/06/2009 17:52||CSD (Removed)||Routed|
|Referred to CTE CAMPINAS – VALINHOS / SP|
|10/06/2009 14:13||AC (Removed)||Posted|
Ah, and if it were possible to send without registration and there was not sufficient proof of a photo package ready (before being sent) as “receipt”. I took the photo package (below), but unfortunately could not do without sending record because, as I said, Here in Brazil this kind of transmission is restricted to paper, CDs e DVDs. Of course I could have lied about the content and probably there would be no problems, but I better avoid this kind of situation. For anyone who is doing RMAs abroad recommend downloading site postal form “CP72 – Airway Bill – AWB”, preenchê-lo, print 4 copies and already take for mail to save time, otherwise have to fill all the time and help stiffen the queues. The postal clerk was very happy I have done it, said I was the first to bring ready.