Solving two problems with HP Officejet Pro 8500

Today's article is another in the series in which I describe how to troubleshoot software / hardware to make myself forget me not the solution and that can potentially help others with the same problem. The two problems in question occurred with the HP Officejet Pro 8500 Wireless, and probably also apply to similar versions. The first one happens with the resource of “Archively Digital” and others that use “Network Folders”, and the second happens with Adobe Photoshop CS4 software, and possibly other versions.

The problem of digital arquivamente so happens: you create the folder, creates the share, adjust permissions, everything correctly, but the printer's time to take the test says you can not connect to the network folder. I found that it was because I was using a network goes well:

\\computername  sharename

The problem is that the printer cannot know who the computer is by name, because there is a domain on the network in question. I do not know what is the magic that Windows computers use to find out about the name of the other, nor became interested in researching this moment, but I know that HP does not have the protocol or whatever it is that makes this, then the solution is to indicate to her sharing address using the IP address instead of the name (from IP to be made obviously):

\\IP_address  sharename

That solved my first problem. The second problem happens with Adobe Photoshop CS4, and most likely is an Adobe software problem and not of multifunctional. When installed the multifunctional creates two printing devices in Windows, with the following names:

  • HP Officejet Pro 8500 A909g Series
  • HP Officejet Pro 8500 A909g Series fax

The former is used for printing on paper, the second is used to send fax. The problem is that in Photoshop when trying to select the device to print on paper, the software always acts as if it had been selected the fax device. The problem was resolved by renaming the fax device name to “HP Officejet Pro 8500 fax”. Probably Photoshop does not like to see two devices named so large and differing only at the end.

And so the two little problems were solved, I hope this article can be useful, to the next.

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