Some time ago I spoke here on the Blog on a Skooter Toolkit 30 parts for electronics I gained na DealExtreme com meus DX points. Although the tools are in perfect condition, estojinho broke in the transport, Then I contacted the DealExtreme pelo Customer Service Express (CSE), only stating that the case came broken and friendly attendant replied Hedy:
Sorry for delay.
We ship a new replacement to you. Is that OK?
Thanks for your patience.
Have a nice day!
Abri o ticket no dia 21/02/2010 and received the reply only on 03/03, more than one week later. Then answered the same day he accepted the new kit and the next day I have received a new message from Hedy:
A free replacement unit has been processed for you and you will receive a notification email once we get it shipped. For the defective unit, please keep it and try to find a use to it.
You can track the replacement using your existing order number.
Thank you for your patience and understanding.
Have a nice day!
The new kit was sent on 01/03, and arrived on 30/03. It was not taxed. The description in the package was “PROFESSIONAL TOOLS” and the declared value was 51 HKD (Hong Kong dollars), equivalent to approximately U.S. $ 11,40. The new kit has not suffered in both transmission, was all the tips in place except one that came loose, without any problem. He was also sealed by a plastic, unlike the previous. The acrylic cover came with a small latch, much lower than the previous, could complain again but I chose not to do so, after all, this kit is not for me and the little latch is negligible. Because they did not ask the previous back I ended up getting two kits fully functional, one with the acrylic quite cracked and the second with only a small latch. I think that would send a third kit if I complained again, and maybe this time utilizassem extra bubble to not break, not seen If the clock / thermometer / hygrometer they did 4 uploads until one arrived in perfect condition (a shaft with problems, I ended up fixing it after welding cable again, and two were lost along the way).