DealExtreme: More an RMA successful: Toolkit 30 parts for electronics

Some time ago I spoke here on the Blog on a Skooter Toolkit 30 parts for electronics I gained na DealExtreme com meus DX points. Although the tools are in perfect condition, estojinho broke in the transport, Then I contacted the DealExtreme pelo Customer Service Express (CSE), only stating that the case came broken and friendly attendant replied Hedy:


Sorry for delay.

We ship a new replacement to you. Is that OK?

Thanks for your patience.

Have a nice day!

Best regards,

Abri o ticket no dia 21/02/2010 and received the reply only on 03/03, more than one week later. Then answered the same day he accepted the new kit and the next day I have received a new message from Hedy:


A free replacement unit has been processed for you and you will receive a notification email once we get it shipped. For the defective unit, please keep it and try to find a use to it.

You can track the replacement using your existing order number.

Thank you for your patience and understanding.

Have a nice day!

Best regards,

The new kit was sent on 01/03, and arrived on 30/03. It was not taxed. The description in the package was “PROFESSIONAL TOOLS” and the declared value was 51 HKD (Hong Kong dollars), equivalent to approximately U.S. $ 11,40. The new kit has not suffered in both transmission, was all the tips in place except one that came loose, without any problem. He was also sealed by a plastic, unlike the previous. The acrylic cover came with a small latch, much lower than the previous, could complain again but I chose not to do so, after all, this kit is not for me and the little latch is negligible. Because they did not ask the previous back I ended up getting two kits fully functional, one with the acrylic quite cracked and the second with only a small latch. I think that would send a third kit if I complained again, and maybe this time utilizassem extra bubble to not break, not seen If the clock / thermometer / hygrometer they did 4 uploads until one arrived in perfect condition (a shaft with problems, I ended up fixing it after welding cable again, and two were lost along the way).

Kit de Ferramentas para Eletrônicos

Toolkit for Electronics

Pacote da DealExtreme com o Kit de Ferramentas para Eletrônicos

DealExtreme package with the Toolkit for Electronics

And I'm ending here, wait for the review more products in the coming days. If you also want to shop in DealExtreme, directly from Hong Kong, click here and good shopping.

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As appropriate or RMA ? teve vc send this kit for HK ?
I ask this because I think a correspondence q mandar international here should be pretty expensive.

valeu 😉


And if they were asked to send back? Would not it be much more expensive than buying another?


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Thanks keep it up friend!


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