Today I talk about a purchase in FocalPrice from 5 3.0V lithium batteries CR2450 (CR2450 3.0V Lithium Cell Battery (5-Pack)). These lithium batteries are used in sensing the presence of some motorcycles, including Honda Biz. A single such battery costs about £ 18,00 in authorized Honda. In FocalPrice you take 5 these By only $3,39 USD (frete já even), equivalent to only 68 cents por bateria, or about U.S. $ 1,19. In other words, at the price you purchased a single battery you purchase at Honda 15 in FocalPrice.
My order was placed on 16/04/2010, paying $3,26 U.S. dollar (subiu few hundred from that comprei), and was sent on 26/04, a relatively long term because they were out of stock. No give 24/05 the packet arrived, but I checked and there was a mistake, sent 5 CR2477 batteries that, despite similar and same voltage, have slightly different dimensions.
As soon as I noticed the error took the pictures of the product and the package and went to open a RMA request. In the description of the RMA request tried to be as clear and direct as possible and wrote: “Ordered five CR2450 batteries. Got five CR2477 batteries.”. For some error in the system FocalPrice unable to send the photos, and so the clerk asked me for them:
To verify the actual wrong problem, would you pls add some pictures for the envelope and products you actually received from us.
We”ll reply you once the symptom is confirmed.
Then put the images on ImageShack, but she asked to try sending again by the system and did not work to send an e-mail account. As failed by the system, sent by e-mail. That was on the 25/05 and since the following day (26/05) tive a resposta de que o RMA estava sendo processado pelo “engenheiro de produtos” e que eu deveria aguardar dois dias úteis:
Your RMA application is now under processing by our product engineer.
To ensure the problem you are faced can be solved in time, we need our product engineer to analyze and propose professional solution. Please spare us two business days or less and we”ll contact you proactively.
As I was taking longer than the time I decided to speak out, and on day 31/05 asked if I had any open application for the batteries to be included:
Sorry for the mistake and delay reponse due to the weekend.
Do you have any new unshipped order?
How about we resend the right item with it.
I replied that I did not have any open application and the very next day confirmed that they were sending
Please be advised that we have issued a RMA order for your RMA request. The order ID is (removed).
It is now awaiting for delivery and an email notification will be sent to you once it”s shipped.
Please come to “My Order List—RMA orders list” to track the status”. Thanks!
The system of FocalPrice separating the normal order of RMA, but as I did not know that I was not giving the system. Only on 07/06 am I notified shipment and entered the site to see the system and could give, to my astonishment , that there was a new misconception, na descrição do pedido estava escrito “CR2477 3.0V Lithium Cell Button Battery (5-Pack)“. In other words, although I have been very clear saying that asked CR2450 batteries and received CR2477 batteries, they sent CR2477 batteries again.
Thus answered again on the same ticket RMA and received the following response the next day (09/06):
Sorry for the mistake.
Pls make an unpaid new order for EB131S. Then advise your order number, we will mark it as paid.
I did as they asked, created a new request with the correct product, as CR2450 batteries, but not made the payment, so that the application was in the system as unpaid. Unpaid claims can be paid or removed by the customer at any time. Replied the ticket saying he had already done as asked, on the same day 09/06 already answered me that they had placed the order as paid and he would be sent:
Ok,your new order in paid condition now and we will ship out soon.
No give 10/06 the new order has been shipped, was now only wait. No give 12/07 arrived two package FocalPrice, both the correct batteries, as CR2450, as the wrong batteries, as CR2477. Despite sending on separate days come together.
None of the three packages was taxed, todos foram declarados como “Electronics”, first (CR2477) com declared value $10, second (CR2450) with value $3, and the third (CR2477) with value $5. Interestingly values are higher than actual, except in the $3 U.S. dollar, Low values probably random. None has stamp of IRS.
Because of the mistakes of FocalPrice took almost 3 months for me to receive the batteries that really wanted. If not for the mistakes would have been just one month, but just in case always recommend buying well before when batteries are really using them. Despite errors, a FocalPrice honestly acted in RMA, was quite fast in the responses in all communications. I did not have to return the batteries made in error, then just “gaining” ten CR2477 batteries, for which I have no use at the time, but let kept here, one day appears a device that use :). Note that two mistakes were probably committed by different departments, the first was to pick up a product in stock different from what was in the application, This may have occurred because they were all turned down batteries, which did not happen with the second package, que tinha uma delas virada para cima deixando o modelo visível. O segundo engano foi ao criarem o pedido de RMA com o produto errado. With the problem solved and my CR2450 batteries in hands, I recommend now FocalPrice considering, addition of the item delivery, The item also RMA.
Batteries CR2477 batteries come in a generic plastic bag, no tag information, except in Chinese text that does not know what it means. As CR2450 batteries são da marca chinesa “Hui Feng”, or “Shenzen Huifeng Battery Co. Ltd.”. Have not yet been tested, so I can not say anything about the ability, but for the price, if only half the load of the mark will still be a great deal.