out 14 2012

Problems and solutions: ping printer responds, mas aparece offline

This problem happened in Windows 8 with an HP Officejet Pro 8500 Wireless, but probably also applies to other printers.

She was linked, with IP address, responding to pings normally, but appear as offline in Windows. Did no good problem solving. To print I was restarting the print spool, so she printed what was in the queue, but then again appeared offline.

The solution ended up coming hence:

  1. Click Start, and then click Printers and Faxes.
  2. Right-click the printer, and then click Properties.
  3. Click the Ports tab.
  4. Click Configure Port.
  5. Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

Apparently it is a problem in communication via SNMP printer with the PC. Following in the footsteps, the problem is solved.

Permanent link to this article: https://www.skooterblog.com/2012/10/14/problemas-e-solucoes-impressora-responde-ping-mas-aparece-offline/

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6 Comments on "Problems and solutions: ping printer responds, mas aparece offline"

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Anderson
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Meu amigo, eu fiz questão de vir aqui deixar um agradecimento a você, essa solução resolveu meu problema, estava instalando uma HP Officejet Pro 8500 em rede e ela pingava normalmente, porém a impressora permanecia Offline, já tinha feito de tudo, baixei tudo que é driver no Site da HP e nada de resolver o problema, eu instalava a impressora e ela ficava instantaneamente offline, depois segui a sua dica e voltou a funcionar perfeitamente, MUITO OBRIGADO!!!
De coração, agradeço imensamente pela ajuda e deixo um parabéns a você, são pessoas como você que tornam a internet um lugar melhor!

Obrigado =D

José
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José

Possible solution to the printer problem

Anderson
Visitor
Anderson

dear! q do not believe that was it! uahuaha rolled the net, and no one decided! I like our friend up there, tried several drivers, várias portas, vários métodos de configuração e nada. Quando desabilitei o snmp, puf, ficou pronta na mesma hora! valew pelo compartilhamento! 🙂

Alexandre
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Alexandre

I had the same problem with an HP LaserJet 400, Now the problem is solved. Thank you

George Arthur
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George Arthur

to com quase esse problema a diferença é que a impressora pinga as vezes, ja troquei o switch, testei com outra impressora e nada :\, vou tentar fazer esses passos

Wellington silva
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Wellington silva

Saved thanks

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