Problems and solutions: ping printer responds, mas aparece offline

This problem happened in Windows 8 with an HP Officejet Pro 8500 Wireless, but probably also applies to other printers.

She was linked, with IP address, responding to pings normally, but appear as offline in Windows. Did no good problem solving. To print I was restarting the print spool, so she printed what was in the queue, but then again appeared offline.

The solution ended up coming hence:

  1. Click Start, and then click Printers and Faxes.
  2. Right-click the printer, and then click Properties.
  3. Click the Ports tab.
  4. Click Configure Port.
  5. Click to clear the SNMP Status Enabled check box, click OK, and then click Close.

Apparently it is a problem in communication via SNMP printer with the PC. Following in the footsteps, the problem is solved.

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My friend, I made a point of coming here to thank you, this solution solved my problem, was installing an HP Officejet Pro 8500 in a net and it dripped normally, but the printer remained offline, had done everything, I downloaded everything that is a driver on the HP website and nothing to solve the problem, I installed the printer and it was instantly offline, then I followed your tip and it went back to working perfectly, THANK YOU VERY MUCH!!!
Decoration, thank you immensely for the help and I congratulate you, it's people like you who make the internet a better place!

Thanks = D


Possible solution to the printer problem


dear! q do not believe that was it! uahuaha rolled the net, and no one decided! I like our friend up there, tried several drivers, multiple ports, various configuration methods and nothing. Quando desabilitei o snmp, puf, ficou pronta na mesma hora! valew pelo compartilhamento! 🙂


I had the same problem with an HP LaserJet 400, Now the problem is solved. Thank you

George Arthur

to com quase esse problema a diferença é que a impressora pinga as vezes, ja troquei o switch, testei com outra impressora e nada :\, vou tentar fazer esses passos

Wellington silva

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