Hello Skooter Blog readers. Today I completed the long history of purchasing a pair of glasses with Nike Flexon frame 4182 045 com slow Essilor Transitions, with index 1.67 and to Goggles4u. If you have not read the first part, recommend reading before continuing, it will continue the story exactly where I left off there.
Until the day 15/04 I was still waiting for the production department Goggles4 redo the glasses, said they would send at any time that week. But the week is over and nothing… No give 22/04 said that it was a custom product and needed to make sure that he was meeting all quality parameters before sending. Well, rather than delay and send the right to send back without consulting revenue. Here's the email they sent excerpt:
We apologize for the delay. But as this is a customize product so delay is possible. As we just want to make sure that the product clears all the quality parameters before it’s ready to be shipped out. Your patience is highly appreciated.
No give 30/04 I was informed that my glasses were ready to be sent, but have not passed quality control and were sent to production again (FrameDirect feelings inevitable):
Your order was ready to be shipped out but after quality inspection it has been sent to production again. We will surely try to ship them back to you as soon as possible. We appreciate your time, patience and understanding.
No give 06/05 I was informed that the glasses were still in production, that would be sent in 2 or 3 days, and would send via Priority Mail to compensate for the delay:
Your order is in production right now and it will be shipped within 2-3 business days. We have forwarded a request to the shipping dept to ship your order with priority mail.
Finally, not give 09/05 I was informed that the glasses had been sent on 06/05, and also informed the tracking code. No give 14/05 the packet was received in Brazil and day 20/05 delivered. At least the traffic was very fast, only 14 days in total.
|20/05/2013 10:59||CSD (Removed)||Delivery Effected|
|20/05/2013 08:34||CSD (Removed)||Out for delivery|
|17/05/2013 14:19||CTE CAMPINAS – VALINHOS / SP||Routed|
|Referred to CDD (Removed)|
|15/05/2013 13:45||SITC RIO DE JANEIRO / GEARA – RIO DE JANEIRO / RJ||Routed|
|CTE transit Em CAMPINAS – VALINHOS / SP|
|15/05/2013 13:44||TREATMENT UNIT INTERNATIONAL – BRAZIL||Awarded|
|Freed peels alfândega|
|14/05/2013 17:43||UNIT TRAT INTERNATIONAL RIO RIO – RIO DE JANEIRO / RJ||Routed|
|In transit to Customs Enforcement – Customs Enforcement / BR|
|14/05/2013 17:42||UNIT TRAT INTERNATIONAL RIO RIO – RIO DE JANEIRO / RJ||Awarded|
|Received / Brazil|
|08/05/2013 19:03||UNITED STATES||Routed|
|M traveling to TREATMENT UNIT INTERNATIONAL – BRAZIL|
|08/05/2013 19:01||UNITED STATES||Awarded|
|Received the unit export|
|06/05/2013 19:48||UNITED STATES||Posted|
As before, the package came described as “Eyeglasses”, com declared value of U.S. $ 5,00. Envelope in the same style that the Post Office in Brazil regard as inappropriate (excuse to sell box). The package was not taxed.
The frame is the same. I took a checked on the lens to see if everything was ok, and checked whether they were really Transitions lenses. I put the glasses and I could see everything perfectly, a good indication that this time hit the recipe. To be sure, I took them in the ophthalmologist's office to check. And this time yes, the glasses were checked and approved.
In the final balance of history, the total Odyssey time was 4 and a half months. The delay and the setback of the two errors Goggles4u and having to make a return were the main negative points. The positive point is that Goggles4u ball hit at the end and the story had a happy ending. They made a upgrade no cost on the type of shipment to the third delivery not take so long. And as part of the compensation error I ended up with two glasses with Nike Flexon frame 4182 045, only slightly different sizes, ambos com lentes Essilor Transitions. And the cost is still less than half than you would pay in Brazil by the same lenses with some similar frame.