In this article I will describe my experience with RMA Corsair. In one of my computers work had a Kit Corsair Dominator with DHX Pro ® Connector — 1.5 V 32 GB Dual/Quad Channel DDR3 Memory Kit (CMP32GX3M4X1600C10), bought em 2012. After more than 3 years of service provided, one of the modules of the kit began to present problems.
The first mistake was noticed with a corrupted file in the database software Syncthing, What is something quite uncommon and usually only happen in cases of hardware failure. Tests with the Intel Burn Test and using the Memtest86 showed that the problem was actually with a memory module.
It is important to note that these modules always were used within the specification, with the parameters provided by XMP, in other words, These memories never worked with overclock or altered tensions.
As the Corsair Memory modules have lifetime warranty, I tried to look for ways to set it. I created a ticket the Corsair warranty site of Brazil in late January, but the next day the site was out of air. Created then a ticket on the website of the American Corsair, but they asked me to contact the Brazilian support.
Spent another day and the Brazilian support website is back up and running. Asked for a receipt and product photos (stamps, serial numbers and warranty seals).
It is worth noting that the Corsair's system of Brazil doesn't warn when they answered the ticket, Therefore it must be periodically checking. I checked every day. Responded a few days later asking you to fill out a form of Google Forms, What struck me as somewhat bizarre since the system itself of them should receive the necessary information. They sent also an address in Sao Paulo where I should send the defective product by PAC. They did not pay for postage. Asked to put in ticket a series of information (name, address, tracking code, etc.) and many of them are already requested in the form of Google Forms, What an impression of a somewhat disorganized system.
I followed the tracking and when the package arrived I informed there and asked about replacing. At that point they asked if I would 2 Vengeance memory kits PRO 2x8GB, What left me quite mad, because it is a lower kit and, because they are two separate kits, the chances of any incompatibility are larger. Refused promptly.
From there began the wind-up, spent a week without answering anything. I poked again saying that waiting for a solution. A day after they said they'd check with distributors were my kit, because they didn't have in stock. It's been over four or five days and said again that they only had the Vengeance in stock, that in Brazil only Dominator the DDR4.
Found it quite inappropriate that attempt to push me something less than, I protested and only then told me I could bring a kit of the United States, but the problem would be the delay on the Irs. But at this point we were already more than 20 days in this slop message to and fro in ticket, in other words, had they not been stalling the new kit would have to come.
I was informed that they had the kit Corsair Dominator Platinum 32 GB (4x8GB) DDR3 1600 MHz (PC3 12800) Desktop Memory (CMD32GX3M4A1600C9) in stock to offer me. This is a little higher than the kit that I had, with a lower latency, so I accepted. But there's been more than 10 days with the Corsair of the Brazil claiming that wasn't receiving response from u.s. Corsair.
When completed a month since the first contact and I still didn't have a solution, I got tired of waiting and contacted Corsair again the U.S. explaining the case. Asked to send the whole conversation with Corsair of Brazil. Did this and immediately dispatched a new kit to me directly from Taiwan. How much difference…
The shipment was made by UPS carrier the day 02/03/2016. The package came out of Taiwan, passed by the U.S., came to Brazil and only 5 days later I was already in my hands. All taxes paid by Corsair. Check out trace information:
|Sao Carlos, Brazil||07/03/2016||8:32 A.M.||Out For Delivery|
|07/03/2016||8:21 A.M.||Arrival Scan|
|Sao Paulo, Brazil||07/03/2016||12:45 A.M.||Departure Scan|
|Sao Paulo, Brazil||06/03/2016||10:17 P.M.||Import Scan|
|Miami, FL, United States||05/03/2016||2:00 P.M.||Departure Scan|
|Miami, FL, United States||04/03/2016||6:28 A.M.||Arrival Scan|
|Louisville, KY, United States||04/03/2016||4:07 A.M.||Departure Scan|
|04/03/2016||1:24 A.M.||Arrival Scan|
|Anchorage, AK, United States||03/03/2016||12:55 P.M.||Arrival Scan|
|Taoyuan, Taiwan||03/03/2016||10:17 P.M.||Departure Scan|
|Taoyuan, Taiwan||02/03/2016||9:50 P.M.||Origin Scan|
|Taiwan||02/03/2016||3:48 A.M.||Order Processed: Ready for UPS|
Check out some photos of the kit Corsair Dominator Platinum 32 GB (4x8GB) DDR3 1600 MHz (PC3 12800) Desktop Memory (CMD32GX3M4A1600C9):
I was quite impressed with the agility of positively American Corsair in solving the case, Once I told them that with the Corsair of Brazil was hard to solve. I can't say the same for Brazilian support. I understand that the idea of having a support in Brazil is speeding up the changes and save the consumer from having to do a international shipping. But with a lower system, lengthy answers, wind-up, lack of local stock and etc. the advantages end up being cancelled.
Note 10 for the Corsair also to send American UPS, that arrived from Taiwan to my house in Brazil in just 5 days. A PAC within Brazil, and sometimes even a Courier, often it takes more than that. All prepaid taxes to avoid headache for the consumer. My losses were only stay with a microcomputer stopped for more than a month and the cost of the Courier to send the defective product to the Corsair in São Paulo.
For comparison, check out my RMA with the g.skill. In their case, defective modules have to be sent to the u.s. (consumer account shipping). The new product was sent by USPS First Class com declared value of U.S. $ 5,00, in other words, told only with the good will of the Irs tax so I wasn't taxed unfairly.
Ultimately, I was a bit disappointed to have problems with a kit Corsair Dominator, being the top model of the Corsair Dominator. I believe this is rare, otherwise don't offer lifetime warranty. Bigger disappointment was the Brazilian support, but fortunately everything turned out fine after the intervention of American Corsair.
It lembrar this I have another kit exactly as it had trouble with installed on my personal computer from 2013, and even talked about buying him here in Skooter Blog. I hope he doesn't have the same fate, but so far all is well with him.
I also have Corsair Memory in my HTPC, the Zotac ZBox, also since 2013, and also never submitted problem. In my work there is also another microcomputer under my responsibility with Corsair Memory – 4 modules Corsair Vengeance 8 GB (1x8GB) DDR3 1600 MHz (PC3 12800) Desktop Memory (CMZ8GX3M1A1600C9), also without problems until now.
Then, at least for now, Corsair will continue being a brand I trust and my first choice for PC memory.