You received your card or Submarine was check the postings on the website of Cetelem and came across the following launch:
21/09/2017 BUY AT SHOP L S HINODE 1,00
The answer is Yes? Or do you know that you are not alone. In recent days dozens of people come reporting exactly the same problem on several Web sites of complaints. And this that you write has also been one of the victims.
Every release has in common the date (21/09/2017), the value (R$ 1,00) and the description (“BUY AT SHOP L S HINODE”). And in all cases the owners of the cards do not recognize such a purchase and not even know about the store.
It would be a system failure or a big fraud? This is still a mystery. Even people who reported never having used the card received such collection. A leak had occurred with the numbers of all these cards?
But a fraud of as low makes sense? Let's review. Consider that many people will not see the launch or won't care to take action given the low value. Calling customer service is stressful, the wait can be long, connections fall. Lost time, and time is money. Ultimately, the fact is that many may prefer to pay undue collection.
Cetelem has been limited to block the affected cards, promise the charge of misappropriation and issuing another card, It may take up to 40 calendar days to reach. This implies potentially losing a lot of promotions.
Aware that it probably would occur, I decided to make a purchase of two games I was wanting in the Submarine's birthday promotion. I waited the collection occur and only then called Cetelem. And now I'm with the card under suspicion of fraud blocked and waiting for the new.
It's pretty pitiful. 40 calendar days… You can lose up to Black Friday! Is another factor that can weigh in favor of the alleged fraudsters. The client does not want to be without the card. Often the Sub makes promotions in the card's Submarine 10% discount or even more. This easily beats the discount R$ 1,00 lost.
Ultimately, I hope the Cetelem manifest itself as for the problem, It seems quite plausible that happened a leak. I also hope that being pro-active and cancel all charges regardless of customer demonstration. Por fim, I hope that whoever is behind these charges will also be identified and processed.
You have also been victim of undue collection? Leave a comment.
Update (11/10/2017): The new card of the submarine has arrived. Despite the period of 40 days, ended up taking only 7. It is possible that in other regions of the country take more. Less bad.