Schneider Electric gives a guarantee of 5 years on your switch modules, taken, etc. Most of them are quite durable, but the Prime Lunare Intermediate Parallel Switch is an exception. I only have one in the house and it’s the second time it has broken, while simple and parallel switches continue to work perfectly. Project failure, probably.
To make matters worse, this module is extremely expensive. It was over R $ 35,00 when I last checked in Telhanorte, and now there's no more. Moreover, the entire Schneider Lunare line is priced with no idea. Because of this, all local stores that worked with the brand stopped working.
I have already regretted choosing Schneider Electric, but I still have modules from the terrible Dicompel in the house because I am making the switch gradually. If I started changing brands again I would have three different patterns. And changing everything at once would have a very high cost.
As the Intermediate Parallel Switch was still under warranty, I decided to use it. Unfortunately Schneider Electric's warranty only works in stride. I contacted them the day 08/02 para relatar o problema. No give 11/02 responderam pedindo nome, address, CPF, nota fiscal, fotos do produto, and phone. Enviei tudo no mesmo dia e nada de resposta. Uma semana depois reenviei cobrando uma resposta e me disseram que minha solicitação estava sendo analisada e eu deveria aguardar. Passou quase um mês e nada. Cobrei de novo e nada de resposta. Ignoraram…
Somente quando eu fiz uma reclamação no Reclame Aqui, not give 09/03, é que se mexeram e resolveram honrar a garantia. No give 12/03 eu recebi um módulo novo, conforme mostro nas fotos abaixo:
In short: a garantia da Schneider Electric funciona, mas apenas no tranco. Se não tivesse colocado o caso no Reclame Aqui, provavelmente estaria esperando até hoje.
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